Dell Doesn't Watch the Blogosphere
April 12, 2007
... or it's own blog for that matter.
There was a recent article over at Service Untitled about Dell watching the blogosphere. I was pretty impressed with the fact that a Dell Rep. actually responded to the article... and market-spoke around any questions asked. The latest thread over at direct2dell about their botched Vista Express Upgrade is up to 58 comments with no response. Seriously guys, why even open such a thing and not participate?
Their comments threads have repeatedly been dugg and reflect the lowest level of ire that the moderators let through. I know that Dell won't do anything, but I want this out there for the next time someone googles about Dell's business tact - or cites their blog as a great instance of customer service.
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| Tagged: Dell, Blogs, Rants
