More Fun With Charter
October 30, 2006
Well, I had to go and ruin it for myself - didn't I? I was mentioning the other day how much we were loving Citescape at work... and it seems to have come back to bite me. Since I'm in a kind of out of the way spot and in an apartment - we can't get Citescape service.
Somewhere around noon yesterday I began getting high packet losses on my Charter account. Then somewhere around 06:00P (when I was sitting down to do my management homework) it hit. 67% packet loss, and no viable routes. So, I sat down and called Charter. I had forgotten the idiocy that is rampant there. I call in, just to report that they're having network issues and I'm stuck on the phone for half a freaking hour. "Well, is the cable plugged in? Did you reset the modem? Oh, you can't have the modem plugged into a router for this - I need you to plug it into a computer. What's the MAC address?" all myriad of things that were completely unnecessary.
Here's how it should have played out. "(introductory niceties) May I have your account number? (have software check network weather in area denoted by account (you are keeping an eye on this - right?)) Oh my, there is high packet loss on that whole network segment.". Done. Simple, eh?
Silly monopolies.
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2 Comments
| Tagged: ISPs, Charter, Rants
Jesse 2006/10/30
ahhh, I hear similar stories daily. We take what they do and do the EXACT opposite. They actually help to manage my company in an indirect way. Weird.
Jordan T. Cox 2006/10/30
I can certainly imagine Jesse.